Services offered
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data & analytics
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systems integration
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cloud
Challenge
The federal immigration agency faced significant challenges in modernizing its digital infrastructure to better serve its user base, including applicants, attorneys, and internal stakeholders. Legacy systems were inefficient, manual processes caused friction, and there was a pressing need for enhanced user experiences, compliance, and integration across multiple systems.
Solution
whiteSpace partnered with the agency to deliver a series of innovative, user-centric digital solutions tailored to its unique operational needs. Highlights include:
- PDF Intake Channel: Developed a seamless mechanism allowing users to upload completed forms and evidence through their myUSCIS portal, leveraging ReactJS, AWS Lambda, and Spring Boot to enhance scalability and functionality.
- Attorney Account Enhancements: Improved attorney and applicant workflows by integrating online and offline submissions, using technologies like Python, React, and PostgreSQL for robust data management.
- Change of Address Portal: Built an internal tool to streamline address changes for protected populations, incorporating advanced encryption and a microservices architecture for security and scalability.
- MyProgress Initiative: Delivered personalized case timelines to users, providing transparency and improving the front-end experience through modern frameworks like FastAPI and Databricks.
Each initiative employed DevSecOps best practices, including CI/CD pipelines, automated testing, and Terraform-based infrastructure as code. These practices ensured reliable, secure, and rapid delivery of features across multiple environments.
Result
Through these initiatives, whiteSpace achieved significant outcomes:
- Massive Efficiency Gains: A 1000-fold increase in accessibility evaluations per cycle.
- Enhanced Compliance: Streamlined processes that ensure all products meet rigorous regulatory and functional standards.
- Cost Savings: Automated verification tools reduced the need for extensive human capital, lowering the total cost of ownership.
- Scalable Solutions: Enabled delivery teams to meet increasing demands without compromising quality or compliance.
By combining advanced technology with strategic insights,
whiteSpace empowered the agency to deliver scalable, compliant solutions that improved
health IT services for a diverse and growing user base.
Massive Efficiency Gains
Enhanced Compliance
$$$
Cost Savings
Scalable Solutions
